Privacy Policy

Last updated: March 2026

Latrobe Terrace Chiropractic Health Centre (“we”, “us”, or “our”) is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you visit our website at chirogeelong.au or contact our practice.

Who We Are

Latrobe Terrace Chiropractic Health Centre is a chiropractic practice owned and operated by Dr Nicholas James Robb (AHPRA Registration No. CHI0008217495), located at 293 Latrobe Terrace, Geelong VIC 3220. Contact us at info@chirogeelong.au or call 03 5224 1838.

Information We Collect

We may collect the following types of information when you use our website or contact our practice: your name, phone number, and email address (when you submit an enquiry or book an appointment); information you voluntarily provide in messages or forms; and technical data such as your IP address, browser type, and pages visited, collected automatically via cookies and website analytics.

How We Use Your Information

We use the information we collect to respond to your enquiries and appointment requests; to provide and improve our chiropractic services; to send appointment reminders or follow-up communications; and to understand how our website is used so we can improve it. We do not sell, rent, or share your personal information with third parties for marketing purposes.

Health Information & the Privacy Act 1988

As a healthcare provider, we handle health information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). Health records collected during consultations are stored securely in our practice management system (Halaxy) and are only accessible to authorised practice staff. Health information will not be disclosed to third parties without your consent, except where required by law or for the purpose of providing your care (e.g. referrals to other health professionals).

Cookies & Website Analytics

Our website uses cookies — small text files stored on your device — to help the site function correctly and to collect anonymous usage data. We use Squarespace’s built-in analytics to understand how visitors use our site. This data is aggregated and does not identify you personally. You can disable cookies in your browser settings, though this may affect some website functionality.

Third-Party Services

Our website is hosted on Squarespace. Appointments are managed through Halaxy, a secure Australian-based practice management platform. Online bookings may be processed through HotDoc. Each of these services has its own privacy policy governing how they handle data. We recommend reviewing their policies directly. Links on our website may take you to third-party sites — once you leave our site, we are not responsible for the privacy practices of those sites.

Your Rights

Under the Australian Privacy Act 1988, you have the right to request access to the personal information we hold about you, request corrections to any inaccurate information, and make a complaint if you believe we have mishandled your information. To exercise any of these rights, please contact us directly.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Latrobe Terrace Chiropractic Health Centre

293 Latrobe Terrace, Geelong VIC 3220

Email: info@chirogeelong.au

Phone: 03 5224 1838